Keeping Top Talent in the Skilled Trades

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Sure, competitive compensation is important—but so are other job satisfaction factors.

Two years ago, One Hour Heating & Air Conditioning in Virginia Beach, VA, experienced a severe blow to its staffing structure. Just as the summer crunch was beginning, seven of the company’s service technicians defected to a competitor offering a slightly higher hourly wage.

undefined“That was all it took for somebody to see another company as a better opportunity—and it really opened our eyes,” reflects Ryan Kletz, vice president of One Hour. “Now we really focus on creating an environment where people want to be, where we hope work is more than just a paycheck to them.”

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Todd Kletz (center) pictured here receiving the President's Award
 from Mark Baker (left), President Franchise, and Rick Yohn (right),
VP Franchise Operations at the 2015 franchise annual convention.